If your instincts tell you that the shortest path to solving a problem leads through a committee meeting room, and passing messages via customer service rep is the most efficient form of communication, there are plenty of other companies who are willing to oblige.
If you believe that an omelette is best prepared by a large team of chefs and chefs-in-training, it's likely I'm not the creative resource you're looking for.
And if you enjoy a good dog and pony show, you should probably just wait until the circus comes to town.
However, if experience has taught you that there's value in direct communication and an eclectic approach to problem solving, let’s U and I communicate.